Contact

Email us

support@use-belline.com is our only channel: no phone line, no live chat. We answer within one business day, Monday to Friday. Put your order number in the subject line and we skip a step.

What to include

• Your order number (it is in the confirmation email).
• Damaged or wrong item: a photo of the box and the item.
• A defect: a short description and a photo or 10-second video.
• A delivery problem: your ZIP code and the date of the last tracking scan.

Before it ships

Address change, cancellation or adding an item: reply to your confirmation email within 2 hours of ordering. Once the label is printed the order is on its way and changes go through the returns process.

After it ships

• Tracking quiet for more than 3 business days: we chase the carrier.
• Lost, late or damaged in transit: within 7 days of the expected delivery date; for damage, add photos of the box and the item. We open the carrier claim ourselves and send a replacement or a refund. Sealed items that arrive damaged are replaced first, or refunded if you prefer.
• Wrong item: within 7 days of delivery; the right one ships first.

Help using a product

Ask. Heat settings, which attachment does what, how long an LED session should be: we'd rather answer than have you return it. Answers follow the manufacturer's instructions.

Everything is the US version (120 V) unless the product page says dual voltage.

Already answered

• Where is my package: track your order.
• Starting a return (30 days from delivery): returns.
• A defect within 90 days of delivery: warranty.
• Delivery windows and holiday dates: shipping.

Who handles what

Belline is independent, not affiliated with the brands it sells: a manufacturer's own warranty is claimed with the manufacturer. Everything else comes to us, so write before opening a dispute with your bank.