Returns & refunds

If something isn't right with your Belline order, you can send it back: the return label is prepaid and there is no restocking fee.

Return window

You have 30 days from delivery to start a return. What counts is the date you email us, not the date the package reaches our warehouse.

After that window, a manufacturing defect is still covered by our 90-day warranty.

How to start a return

1. Email us

   Write to support@use-belline.com with your order number in the subject and the reason for the return.

2. Get your prepaid label

   We send it within one business day.

3. Pack the item

   Devices, tools and home tech go back in the original box with every attachment and the manual. Hair care, skincare and body care must be sealed and unopened, unless the item arrived damaged or wrong. Accessories and bags go back with the tags on. Then place everything inside a shipping box.

4. Drop it off

   Hand it to the carrier named on the label and keep the receipt.

What we can take back

• Beauty tools and devices (dryers, stylers, LED masks, IPL, brushes): unused, in the original box, with every attachment and the manual.
• Home tech (vacuums, electric toothbrushes, water flossers): unused, in the original box, with every attachment and the manual.
• Hair care, skincare and body care: sealed and unopened, unless it arrived damaged or wrong.
• Accessories and bags: unworn, with the tags on.

What we cannot take back

• Opened hair care, skincare or body care that arrived in good condition: we cannot resell an opened bottle.
• Used devices and home tech, worn accessories, or anything missing its box, attachments, manual or tags.
• Items bought anywhere other than usebelline.com.

Damaged, defective or wrong item

Check your order when it arrives. For a package that never arrived, see our shipping policy.

• Damaged in transit: email us within 7 days of the expected delivery date with photos of the box and the item. We open the carrier claim ourselves. Sealed items that arrive damaged are replaced first, or refunded if you prefer.
• Wrong item: tell us within 7 days of delivery. We send the right item first and collect the wrong one with a prepaid label.
• Defective: covered by our 90-day warranty, including a device that won't work on arrival. Once a claim is approved, we ship a replacement first and collect the faulty unit with a prepaid label.

Refunds and timing

Refunds go to your original payment method within 5 business days after the return arrives at our warehouse. Your bank may take a few more days to show the credit.

Partial returns are fine: we refund the items that come back. Business days exclude weekends and US federal holidays.

Shipping costs on returns

• Return label: prepaid, free to you.
• Standard shipping: free on every order, so there is nothing to refund.
• Express fee ($9.90): refunded only when the return is our fault (defect, wrong item, damage in transit).
• Replacements: shipped free.

Exchanges

We don't do direct exchanges. Return the item and place a new order: it ships right away instead of waiting for the return to arrive.

New orders leave our US warehouse within 1 business day, then take 7–15 business days with free standard shipping or 2–3 business days with express.

Cancellations

To cancel, change the address or add an item, reply to your order confirmation email within 2 hours of ordering. A canceled order is refunded in full.

Once the label is printed, the order ships as placed; you can return it after delivery under this policy.

We may cancel and refund an order ourselves for stock, a pricing error or payment verification, and we tell you by email.

Contact

Email support@use-belline.com with your order number in the subject. We reply within one business day, Monday to Friday.

Please write to us before opening a dispute with your bank. Nothing in this policy limits your rights under consumer law.