Returns & refunds

30 days, no restocking fee

You have 30 days from delivery to start a return. Write support@belline-ofc.com with your order number and the reason; we reply with a prepaid label within one business day.

What we can take back

• Beauty tools and devices (dryers, stylers, LED masks, IPL, brushes): unused, in the original box with every attachment and manual.
• Hair care, skincare and body care: sealed and unopened. We cannot resell an opened bottle, so an opened one is only returnable if it arrived damaged or wrong.
• Accessories and bags: unworn, with tags.

Defective or wrong item

Tell us within 7 days of delivery with a photo or a short video of the problem. We send a replacement first and collect the faulty one after — if you'd rather have a refund, say so and we refund instead.

Refund timing

Refunds go to the original payment method within 5 business days of the return arriving at our warehouse. Your bank may take a few more days to show it. Original shipping is refunded when the return is our fault (defect, wrong item, damage in transit).

Exchanges

We don't do direct exchanges. Return the item and place a new order — it's faster for you, because the new order ships right away instead of waiting for the return to arrive.