This page covers how and when your Belline order ships, where we deliver and what we do if something goes wrong on the way. Returns and our 90-day warranty have their own pages: returns and warranty.
Every order leaves a US warehouse within 1 business day. Orders placed on a weekend or a US holiday are processed on the next business day.
Business days are Monday to Friday, excluding US federal holidays. Delivery time is processing plus transit.
To cancel your order or add an item, reply to your order confirmation email within 2 hours of ordering. Once the shipping label is printed, the order ships as placed and any change goes through returns.
Choose the method at checkout. Transit time starts when the order leaves the warehouse.
| Method | Transit | Order by (for Christmas delivery) |
|---|---|---|
| Standard | 7–15 business days | Tuesday, December 1 |
| Express | 2–3 business days | Thursday, December 17 |
We ship to addresses in all 50 states, Washington, DC, Puerto Rico and the other US territories, and to APO, FPO and DPO military addresses. We do not ship outside the United States.
The last days to order for Christmas delivery, with the package delivered by Wednesday, December 23:
An order confirmation arrives by email when you place your order. If you cannot find it, check your spam folder.
When the shipping label is printed, a second email brings your tracking number. Movement can take up to 48 hours to appear; that gap is normal and does not mean the package is lost.
If tracking goes quiet for more than 3 business days, email support@use-belline.com with your order number and we chase the carrier for you.
Transit times are carrier estimates, not guaranteed dates. Severe weather, high carrier volume and holiday closures can slow a package down, most often from late November through December, so order early for the holidays.
What we do: if tracking stalls for more than 3 business days, email us and we chase the carrier. A package that misses its expected delivery date is handled as described under lost, delayed or damaged packages below.
Check the street address, apartment or unit number and ZIP code before you pay. You are responsible for the address you enter at checkout.
Spotted a mistake? Reply to your order confirmation email within 2 hours of ordering and we correct it before the label is printed. After that, the order ships to the address as entered.
Write to support@use-belline.com within 7 days of the expected delivery date with your order number. If the package arrived damaged, add photos of the box and of the item.
A signature is not normally required. The carrier leaves the package following its usual practice, such as at your door, in a mailroom or in a parcel locker.
If tracking shows delivered but you cannot find the package, check around the delivery spot and with neighbors. Still missing? Email support@use-belline.com within 7 days of the expected delivery date and we handle it as a lost package.
Prices are in US dollars. Sales tax, where it applies, is calculated at checkout from your shipping address and shown before you pay.
Email support@use-belline.com. Support is by email only, and we reply within one business day, Monday to Friday. Put your order number in the subject line.