Track your order

How tracking works

Every order leaves a US warehouse within 1 business day. Orders placed on a weekend or a US holiday are processed the next business day.

When the shipping label is printed, we email you the tracking number. No email? Check your spam folder, then write to us.

Need to change the address, cancel or add an item? Reply to your order confirmation email within 2 hours of ordering. Once the label is printed, the order ships as placed, to the address you entered, and any change goes through returns.

When movement appears

Movement can take up to 48 hours to show after the label is printed. Until the first scan, tracking may only say that a label was created; that is normal.

What the statuses mean

• Label created: printed and waiting for the carrier's first scan.
• In transit: moving between carrier facilities. A day or two between scans is normal.
• Out for delivery: on the delivery vehicle today.
• Delivered: scanned as delivered at your address, mailroom or parcel locker.
• Exception or delay: something slowed it down, such as weather or carrier volume. Most packages move again on their own.

How long delivery takes

Delivery time is processing plus transit, in business days (Monday to Friday, excluding US federal holidays). Holiday order-by dates are on our shipping page.

• Standard shipping is free on every order, with no minimum: 7–15 business days in transit.
• Express is a flat $9.90, chosen at checkout: 2–3 business days in transit.
• Alaska, Hawaii, US territories and military addresses can take longer than the standard window.

Tracking has stopped moving

Quiet for more than 3 business days? Email support@use-belline.com with your order number and we chase the carrier for you.

Late, lost or damaged? Write within 7 days of the expected delivery date; for damage, add photos of the box and the item. We open the carrier claim ourselves and send a replacement or a refund. Sealed items that arrive damaged are replaced first, or refunded if you prefer.

Marked delivered but not there

1. Look around

   Check porches, side doors, the mailroom or parcel locker, and with neighbors.

2. Check the address

   Compare it with the shipping address in your order confirmation email.

3. Email us within 7 days

   Still missing? Write to support@use-belline.com within 7 days of the expected delivery date. We handle it as a lost package: we open the carrier claim ourselves and send a replacement or a refund.

Contact

Email support@use-belline.com with your order number in the subject. Support is by email only; we reply within one business day, Monday to Friday.