Every item bought on usebelline.com is covered by a 90-day Belline limited warranty against manufacturing defects. If something stops working as it should under normal use, we replace it first.
Faults in materials or workmanship that appear under normal use. For example:
90 days from delivery, counted from the delivery date in your tracking. The defect has to appear, and your claim has to reach us, within those 90 days.
Replacement first: we send you the same item at no cost and collect the defective unit with a prepaid label.
If the same item is no longer available (overstock runs out), you choose: an equivalent item or a full refund to your original payment method.
The warranty does not cover:
Write to support@use-belline.com within the 90 days, with your order number in the subject.
Add a short description and a photo or a 10-second video of the problem.
We reply within one business day, Monday to Friday.
Once approved, we ship the replacement and email you a prepaid label for the defective unit. If the item is unavailable, you get the equivalent item or refund you chose.
Some products also carry the manufacturer's own warranty. For overstock, its terms vary by brand. It is claimed directly with the manufacturer, and Belline does not administer or extend it.
Belline is an independent retailer, not affiliated with the brands we sell. Our 90-day warranty is our own and applies either way.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitation of liability in our terms may not apply to you. Nothing in this warranty or in our other policies limits your rights under consumer law.
Email support@use-belline.com with your order number in the subject. Support is by email only; we reply within one business day, Monday to Friday.