Yes. Every item is the brand's own product, new and sealed in the original packaging, with the original attachments. We buy surplus stock from US distributors: that is where the price comes from, not from the product.
No. Belline is an independent US retailer, not affiliated with or endorsed by the brands it sells; brand names here are used only to identify the genuine products we stock.
Because it is surplus. A distributor holding last season's stock sells it by the pallet at a fraction of list price, and we pass that on.
Everything we sell is the US version (120 V) unless the product page says dual voltage. If you are taking it abroad, check that line before you buy: the wrong voltage is misuse, which the warranty does not cover.
Follow the manufacturer's instructions: check its skin-tone guidance before using IPL on tanned or dark skin, and ask your doctor before using an LED device if you take medication that makes skin sensitive to light.
Charge it fully if it is cordless, try another outlet and check that the attachment is clicked in (some tools won't start without one). Still nothing? Email support@use-belline.com with your order number and a 10-second video: our 90-day warranty covers it, and once the claim is approved we ship a replacement.
Yes, within 2 hours of ordering: reply to your confirmation email to cancel, change the address or add an item. A canceled order is refunded in full; once the label is printed, the order ships as placed and changes go through returns.
Reply to your confirmation email within 2 hours of ordering and we fix it before the label is printed. After that, it ships to the address as entered.
Yes. Payment runs through our checkout provider over an encrypted connection; Belline never sees or stores your full card number. You pay in US dollars with any method shown at checkout.
Yes, by tier. As your bag total grows, the bag shows each discount tier you reach, and that tier's code applies at checkout, before you pay.
Sales tax is calculated at checkout based on your shipping address, as required by your state, and shown before you pay.
Every order leaves our US warehouse within 1 business day. Orders placed on a weekend or a US holiday are processed the next business day.
Standard shipping is free on every order, no minimum: 7–15 business days in transit. Express is a flat $9.90 for 2–3 business days, chosen at checkout. Delivery time is processing plus transit; business days exclude weekends and US federal holidays.
By Tuesday, December 1 with standard shipping, or Thursday, December 17 with express. Order earlier for Alaska, Hawaii, US territories and military addresses. The announcement bar shows the current order-by date and switches to the express date once the standard cutoff passes.
No. We ship to all 50 states, Washington, DC, Puerto Rico, the other US territories and APO/FPO/DPO military addresses. Alaska, Hawaii, territories and military addresses can take longer than the standard window.
APO, FPO and DPO military addresses, yes, though delivery can take longer. For a PO box, email support@use-belline.com before ordering and we'll confirm whether we can deliver there.
By email when the shipping label is printed; movement can take up to 48 hours to show. If tracking is quiet for more than 3 business days, email support@use-belline.com with your order number and we chase the carrier.
If it hasn't arrived by the expected delivery date, or tracking shows delivered but it isn't there, email support@use-belline.com with your order number within 7 days of that date. We open the carrier claim and send a replacement or a refund.
Email support@use-belline.com within 7 days of the expected delivery date with your order number and photos of the box and item. We open the carrier claim; sealed items that arrive damaged are replaced first, or refunded if you prefer.
Tell us at support@use-belline.com within 7 days of delivery, with your order number and a photo of what arrived. We send the right item first and collect the wrong one with a prepaid label.
You have 30 days from delivery to start a return: email support@use-belline.com with your order number and the reason. We reply within one business day with a prepaid return label; there is no restocking fee.
Tools and devices unused, in the original box with every attachment and the manual; hair care, skincare and body care sealed and unopened; accessories and bags unworn, with tags.
Not for a refund: a used device can't be resold as new. A defect is different: our 90-day warranty covers it, and we replace it first. Unused, in the original box with everything inside, you have 30 days from delivery to start a return.
Only if it arrived damaged or it was the wrong item. Opened skincare, hair care and body care can't be resold, so it isn't returnable for a change of mind.
Within 5 business days after the return reaches our warehouse, to your original payment method; your bank may take a few more days. If the return is our fault, we also refund any $9.90 express fee.
No direct exchanges: return it and place a new order for the one you want, which leaves our warehouse within 1 business day.
Yes: a 90-day Belline warranty from delivery against manufacturing defects that appear under normal use. We replace the item first; if it is no longer available, you choose an equivalent item or a full refund.
Email support@use-belline.com with your order number, a short description and a photo or 10-second video. Once the claim is approved, we ship the replacement and send a prepaid label to collect the defective unit.
Accidental damage, drops and liquid damage; misuse or use against the manufacturer's instructions, including the wrong voltage; normal wear and consumables such as filters, brush heads, pads, bristles and cosmetic wear; repairs or modifications by others; and items not bought on usebelline.com.
Some products also carry the manufacturer's own warranty. For overstock its terms vary by brand; it is claimed with the manufacturer, and we don't administer or extend it. Our 90-day warranty applies either way, and nothing in our policies limits your rights under consumer law.
To process, ship and support your order, run the site, and measure and target our ads with cookies, a Meta pixel and attribution tools. We share it with the providers that run the store and with advertising and analytics platforms such as Meta, and we don't sell it for money; see the privacy policy.
No. We don't send SMS; we collect your phone number for delivery, never to text you. Marketing emails go out only with your consent, each with a working unsubscribe link.
Yes. Email support@use-belline.com to access, correct or delete your data, or to opt out. California residents can make these requests the same way; how our advertising tools use browsing data, and how to limit it, is in the privacy policy.
Email support@use-belline.com, our only support channel, with your order number in the subject. We reply within one business day, Monday to Friday. If something goes wrong, write to us before opening a dispute with your bank.